FAQs & Guidelines
Answers to your Frequently Asked Questions!
Hours of Operation
- Box Office Hours
Monday — Friday: 11:00am to 4:00pm
‘Will Call’ opens one hour prior to performances
- Fisher/Wall Art Gallery Hours
The art gallery is open anytime the building is open. Please call ahead to verify current exhibition and to be aware of any events taking place in the gallery.
Do you offer group sale discounts?
Yes! Please call 419.423.2787 ext. 100 for group sales information and reservations.
How early should I arrive before a show?
Building doors open one hour prior to show time. Theater doors open approximately 30 to 45 minutes prior to curtain. Latecomers will be seated at the discretion of the House Manager.
What is your refund policy?
Refunds are not available if you are unable to attend a show for which you purchased tickets, but we would be happy to offer you the chance to exchange your seats if you call the box office before the original show date. If, for any reason, a show is cancelled by MCPA you will be refunded the full ticket price.
What payment types do you accept?
Cash, check, gift card and all major credit cards.
Do you offer tours of the venue?
Yes! We are happy to offer group tours Tuesday – Friday, between 9:00am – 4:00pm. To schedule a tour, please call 419.423.2787.
Photography & Video Disclaimer
By entering the premises of Marathon Center for the Performing Arts (MCPA), you understand that you may be photographed, filmed, or videotaped and you hereby give MCPA the unqualified right to take pictures and/or recordings of you and grant the perpetual right to use your likeness, image, photo (collectively, “image”), without compensation, for broadcast or exhibition in any medium and to put the finished pictures/recordings to any legitimate use without limitation or reservation. You hereby waive, release and forever discharge MCPA from and against any and all claims or actions arising out of or resulting from any use of your image. MCPA shall not be obligated to use, and may elect not to use, your image.
Third-Party Ticketing Warning
Marathon Center for the Performing Arts does NOT endorse using ANY secondary ticketing sources (i.e. “scalpers” online or in person). Our ticket office cannot resolve any issues involving lost or fake tickets. Tickets for all shows are sold through mcpa.secure.force.com/tickets online or in person at the MCPA ticket office. MCPA has the right to change/cancel ticket transactions that are suspected of being purchased for the sole purpose of reselling. If you do experience any issues with tickets and/or sellers, please contact the ticket office.
Please Note: The health and safety of our patrons is our main priority. MCPA will endeavor to comply with to state orders and CDC guidelines on social distancing, face coverings, and capacity. You acknowledge and agree that MCPA shall not be responsible for any illness to persons of your household or family, or yourself, and any corresponding damage, claim, or expense, of any kind, that you, your family members, or your household may experience or incur in connection with contracting COVID-19 as a result of visiting MCPA.