Information & Policies

Thank you for your patronage at Marathon Center for the Performing Arts. Please refer to our policies for information regarding purchases and tickets.

TICKET OFFICE

  • Phone: 419.423.2787 ext 100
  • Email: Tickets@MCPA.org
  • Hours: Monday-Friday, 11AM-4PM and one hour prior to performances
  • Location: During the week, the Ticket Office is located on the Top Floor (Floor 2) inside the Admin Offices. Before performances, the Ticket Office will be on Floor 1.

 

PLEASE NOTE: We can only guarantee that tickets purchased through the MCPA Ticket Office are valid.

Tickets purchased through secondary sources/reseller sites (i.e. Ticket Center, Ticketmaster, StubHub, Vivid Seat, etc.) may or may not be legitimate, and we cannot resolve issues involving them. These resale websites often are the first to appear in your internet search.  

If you’re not on MCPA.org, you are on the wrong website to purchase tickets and you are probably overpaying!

 

Policies

Refunds

There are NO refunds or exchanges on ticket sales including processing fees. If you have any questions, please contact the Ticket Office at 419.423.2787 ext 100 or tickets@mcpa.org.

Seating Chart

The Donnell Theater is categorized by three sections:

  • Main Floor: Includes the Main Left, Main Center, and Main Right Sections (wheelchair handicap accessible)
  • *Mezzanine: Located in the lower balcony, includes Mezz Left, Mezz Center, and Mezz Right
  • *Balcony: Located in the upper balcony, includes Balc Left, Balc Center, and Balc Right

*Please note: the Mezzanine and Balcony are not wheelchair handicap accessible and require the use of stairs

To select your seats online, simply click the section on the map where you would like to see availability. If you want to select a different section, click “Choose a different section”.

Wheelchair Handicap Seating and Companion Seating

We are happy to assist with any special seating needs when you purchase tickets. We also provide accessible restrooms, courtesy wheelchairs, an elevator and an easy drop-off location at the atrium entrance.

ADA seating is reserved for the exclusive use of patrons with wheelchair disabilities and their guests (there is no actual chair, but a spot for a wheelchair). The purchase or use of these seating locations by non-disabled individuals is strictly prohibited and can result in relocation or ejection. All ADA seats are identified with the universal handicap symbol.

Companion seating is for those attending a performance with a patron in need of wheelchair handicap seating. These seats are located to the left and/or right of handicap seating and are marked with a symbol on the seating chart.

Discounts, Coupon Codes, Sales and Specials

While supplies last, no substitutions and no rain checks issued. Not valid toward previous purchases.

Payment

We accept cash, check, and the following credit cards: MasterCard, Visa, Discover, and American Express. All online purchases require a credit card.

Credit card transactions will appear on your statement as MARATHON CENTER ARTS

Lost or Stolen Ticket

If lost or stolen, we can replace your tickets. Please contact the Ticket Office prior to the performance.

Animals

Animals of any kind are not permitted in MCPA at any time without previous arrangements having been made with MCPA’s Executive Director. Guide animals for persons with disabilities are exempt.

Children

Any child one-year-old or older attending a performance must have a ticket and a separate seat. Infants (12 months and under) are welcome to MCPA-presented family events and performances specifically geared to children and will be admitted free of charge. If any infant or young child is disrupting a performance, MCPA reserves the right to ask a parent to sit with the child in the rear of the theater, or, if need be, to step outside.

Dancing

Feel free to move to the music! If you accidentally dance your way in front of a fire exit, are blocking an aisle or in the way of another patron’s view, an usher may ask you to please dance in a slightly different location.

Late Arrivals

Late arrivals will not be seated until a suitable break in the performance, and at the discretion of the house manager and/or artist.

Blocking Aisles

Fire safety codes prohibit the blocking of aisles. Ushers can store your personal belongings safely and securely during performances.

Refreshments

All food and beverage purchased from one of MCPA’s bars is allowed in the theater. No outside food or beverage is allowed.

Restrooms

Restrooms are located on Ground level and Floor 2. Access to either is available via stairs or elevator.

Cell Phones / Tablets / Watches

Please turn devices with audible notifications including cell phones, and watches to silent during performances.

Programs

Programs for Mainstage performances are now available via a QR code located on the back of every other seat. Use your phone to access the program for the performance.

Smoking

MCPA is a smoke-free building.

Weapons

The safety and well-being of our patrons, artists, and staff are of the utmost importance. To ensure a safe venue for all, the possession of firearms, fireworks, explosives, incendiary devices, knives, or weapons of any kind is prohibited on MCPA’s property except those carried by law enforcement officers who are on duty. All MCPA visitors and their belongings, such as bags or purses, are subject to search and enforcement, and anyone found in violation will be asked to secure the weapon inside their vehicle or at home or leave the property immediately. No ticket returns, refunds, or exchanges will be made for people found in violation of this policy.

Questions?

When attending a performance, guests can direct questions or concerns to MCPA volunteer ushers (wearing gold vests). If needed, ushers can contact the house manager, who is responsible for the overall front-of-house operation. To ensure you get to your seat on time, please arrive early for your performance.

Weather, Cancellations and Delays

MCPA is contractually obligated to pay artists and crew for our performances and therefore rarely cancels a performance due to weather.

Please visit MCPA.org for updates. We immediately post notice of cancellations or postponements on the show's ticketing page. If a show goes on as scheduled, we are unable to refund tickets.

In the event of inclement weather, please do not endanger yourself; make sure to give yourself plenty of time to travel and park safely.

For Spark Series shows

If a Spark show goes on as scheduled, but a school makes the decision to not attend, or is closed and therefore unable to attend, MCPA will issue a credit to be used within a year of the show date. The cost of canceled reservations may also be donated to support future shows.

Assistive Listening System

An assistive listening system is available at MCPA and headsets may be used at any seat. Request an assistive listening device at the Ticket Office or from the House Manager. Provide a photo ID or credit card and home phone number to check out the device for the duration of the performance.

Lost and Found

After every show, our ushers do a sweep of the entire hall for any forgotten items, as well as our custodial team throughout the week. If you believe you have lost an item at MCPA, please contact the Ticket Office.

Lost and found items are held no longer than 90 days.

Privacy Policy

You can access our Privacy Policy at this link.

 

Health & Safety at MCPA

The safety and well-being of our patrons, artists and staff is our top priority. We have put the following measures into place to make your experience as safe and touch-free as possible.

 

MCPA will:

  • Clean and sanitize all areas and surfaces before, during and/or after any events.
  • Provide hand sanitizer throughout the venue.
  • Offer contactless box office services, ticket scanning, programs and concession sales. 
  • Immediately notify ticket holders via email and/or phone, as well as posting on MCPA’s website and social media, in the event of a cancellation or rescheduled show.
  • Provide a full array of exchange and refund options.

 

MCPA asks patrons to:

  • Stay home if they are feeling sick or may have been exposed to COVID-19 in the last 14 days. 
  • Wear masks regardless of vaccination status when Hancock County’s COVID transmission level is substantial or high.
  • Wear masks regardless of the county’s transmission level if they are unvaccinated.
  • Wash their hands often.
  • Observe social distancing guidelines when possible.
  • Contact MCPA’s Ticket Office if they feel that COVID-19 conditions make it unsafe to attend an MCPA event.

 

Please Note: The health and safety of our patrons is our main priority. MCPA will endeavor to comply with to state orders and CDC guidelines on social distancing, face coverings, and capacity. You acknowledge and agree that MCPA shall not be responsible for any illness to persons of your household or family, or yourself, and any corresponding damage, claim, or expense, of any kind, that you, your family members, or your household may experience or incur in connection with contracting COVID-19 as a result of visiting MCPA.

 

Questions?

Please reach out to the Ticket Office at 419.423.2787 ext 100, Monday-Friday 11 AM-4 PM for assistance!